Getting Started | PORTS
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Referral Treatment Service

Tel. 1800 176 787
Fax. 02 9475 0249

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Getting Started

Many people experience challenges with their mental health every day and we understand that it can be hard to know where to get help. PORTS provides free, high quality mental health assessment and treatment to Western Australians aged 16 and over who are experiencing challenges related to low mood, anxiety or substance use.

What services are offered by PORTS?

The PORTS Assessment is designed to help people learn and understand more about their mental health symptoms and identify their treatment needs. This involves completing questionnaires and having a discussion with one of our friendly therapists. At the end of an assessment, you and your connected health professionals will receive a report summarising your assessment and your treatment recommendations, helping you to make sense of your mental health needs.

PORTS offers a range of treatment options for people with symptoms of anxiety and depression and substance use problems. Our treatments are evidence-based and employ the well-tested principles of Cognitive and Behavioural Therapy (CBT). We directly provide treatment using telephone and internet methods, and can refer people for face-to-face treatment.

Please see our Assessment and Treatment pages for more information about the programs we offer.


PORTS has been developed by the teams who created and operate the eCentreClinic and MindSpot Clinic at Macquarie University. The treatment courses used at these clinics are internationally recognised as highly effective and safe. Our treatment courses:

  • Have been co-designed in collaboration with more than 6,000 people from across Australia
  • Have now been used by more than 20,000 people at the National MindSpot Clinic
  • Produce significant clinical improvements in at least 70% of people
  • 95% of patients report they would recommend the treatments to a friend with similar symptoms
  • You can read scientific reports of our treatments by clicking here

How Do I Access PORTS?

When you feel ready, the next step is to speak to your local GP or health provider and they can complete a referral on your behalf. If they are unsure about how to refer to PORTS, they can contact us or find more information on how to refer on our website.

What to Expect?

If you are in the Perth area, you will be referred direct to PORTS. In rural WA, you may be first referred to your local mental health provider. They will complete an assessment with you and can then refer you to PORTS for treatment.

Once we have received your referral, we will send you a welcome text message and one of our therapists will be in contact with you. We understand that people often want to access help quickly, so we aim to make our first contact within 3 business days (often less) after receiving your referral. In your first contact with us, the therapist introduce you to our service and help set you up with next steps.

If we miss you by phone, we will leave a voicemail if we can and try again in a few days, but we welcome you to call us back as soon as you are ready. Much of our helpful information can be offered to you by email, so make sure your trusted GP or health provider has your updated email address.

When can I use PORTS services?

PORTS is available for contact Monday to Friday, 9am to 5pm AWST (except Public Holidays). Once enrolled in a treatment course you can access course materials 24/7 at your convenience.

Your Safety

PORTS will support you to access care and benefit from our programs. We aren’t a dedicated phone counselling or crisis support service, so we may not be the best service if you feel your symptoms are currently severe or you are suicidal. If you think you may be after additional services, please see here for recommendations.

Where is PORTS located?

Our PORTS clinical team currently operates from Macquarie University, New South Wales so calls from PORTS may appear from a NSW 02 number. If you would prefer to consult with a Psychologist face to face, we will seamlessly transfer your treatment to ORS Psychology who are available at a number of sites across Perth. We are working towards opening a WA Clinic in mid-2020. Watch this space for updates.

Who are PORTS? About our Team

The PORTS team comprises experienced and registered mental health professionals, including psychologists, psychiatrists, social workers, mental-health workers, GP liaisons and researchers who are committed to reducing barriers to effective care.

IT Security

Our IT systems and procedure comply with Government and industry standards for the collection, storage, and use of personal health information. We have comprehensive policies and procedures for managing our IT operations, and our systems are regularly audited by external IT security experts.

I want to know more

For any additional information about PORTS, please contact us here.