Please note that PORTS will be closed Thursday 25th April for the ANZAC Day public holiday.
Existing patients will still be able to access all treatment courses as per usual and we will respond to new referrals and contacts from Friday 26th April.
PORTS
Practitioner Online
Referral Treatment Service

Tel. 1800 176 787
Fax. 02 9475 0249

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About PORTS

PORTS is a virtual mental health service designed for people in WA. Because of the size of state, many people in WA struggle to access mental health services. By providing services via telephone and/or online, PORTS aims to provide high quality and accessible care to people across WA.

PORTS provides services to WA residents, 16+ years, with symptoms of low mood, depression, stress, anxiety, or substance use problems. GPs can refer patients to PORTS to receive expert assessment and treatment.

Many people enjoy the convenience of working with a mental health professional via telephone or online. However, some people require or prefer face to face contact. In Perth, PORTS is able to seamlessly refer patients to effective and professional face to face psychology services at ORS Psychology. This service is also free to patients and is funded by WAPHA.

The PORTS team comprises experienced and registered mental health professionals including psychologists, psychiatrists, a GP liaison team, and researchers who are committed to providing exceptional levels of care.


Why PORTS?

Our services are designed to help GPs in primary mental health care. We aim to provide:

  • Easy and efficient referrals followed by patient contact within 1 business day
  • Expert mental health assessments and timely reporting to the referring GP
  • Regular GP consultation
  • Clinically effective treatments
  • Linkage to support services

PORTS has been developed by the teams who created and operate the eCentreClinic and MindSpot Clinic at Macquarie University. The treatment courses used at these clinics are internationally recognised as highly effective and safe. Our treatment courses:

  • Have been co-designed in collaboration with more than 6,000 people from across Australia
  • Have now been used by more than 15,000 people at the National MindSpot Clinic
  • Produce significant clinical improvements in at least 70% of people
  • 95% of patients report they would recommend the treatments to a friend with similar symptoms
  • You can read scientific reports of our treatments by clicking here

Costs?

PORTS is funded by the WA Primary Health Alliance (WAPHA). All PORTS services are free to GPs and patients in WA.


How to Refer to PORTS

GPs in Metro (Perth North and Perth South)

GPs in Metro regions can refer a patient to PORTS directly through the following methods:

  • Registering to be a PORTS user, and then referring via a secure online form
  • Printing a referral and sending a fax to 02 9475 0249
  • Downloading a form for upload to your practice software
    • Best Practice form here
    • Medical Director form here
  • Call PORTS on 1800 176 787 (1800 1 PORTS)

GPs in Country WA

GPs in Country WA can refer a patient to PORTS via the WAPHA commissioned mental health service in each region. Contact details for the WAPHA commissioned mental health service in each region can be accessed here.


What to Expect?

GPs in Metro (Perth North and Perth South)

GPs in Metro regions can access PORTS directly.

  1. GPs in Metro regions can refer a patient to PORTS via our online form, practice software, fax, or phone.
  2. A PORTS therapist will contact the patient within one business day to invite them to complete an assessment, as well as provide information about our services.
  3. The patient can complete the assessment via telephone and/or online.
  4. Once assessment results and treatment options have been discussed with the patient an Assessment Report is made available to both the patient and referring GP.
  5. PORTS will then either provide treatment, refer the patient to another treatment service (including face to face psychological services), or consult with the referring GP about options.
  6. GPs registered with PORTS are able to login to receive updates on their patients’ progress.

GPs in Country WA

GPs in Country WA can access PORTS via their local WAPHA commissioned mental health service (click here for contact details).

  1. A GP in Country WA makes a referral to their local WAPHA commissioned mental health service (click here for contact details).
  2. That service conducts an assessment with the patient, and, if appropriate refers the patient to PORTS.
  3. A PORTS therapist will contact the patient within one business day to discuss and/or begin treatment.
  4. PORTS will provide the referring GP with progress reports and will contact the GP if appropriate.

Patient Safety

Patient safety is a priority at PORTS. We take the following steps to facilitate safety:

  • We assess patient safety at assessment and again at each contact
  • All patients are encouraged to develop a safety plan for use if symptoms deteriorate
  • Patients in treatment are monitored weekly, and we pro-actively contact patients we are concerned about
  • We liaise with the referring GP if we are concerned about a patient’s safety, but we will also act to keep patients safe
  • We follow-up patients after treatment has completed to review progress

Operating Hours

PORTS operates Monday- Friday, 9:00am – 5:00pm AWST (except Public Holidays) with therapists available for contact during these hours. Once enrolled in treatment, patients can access course materials 24/7 at their convenience.


IT Security

Our IT systems and procedure comply with Government and industry standards for the collection, storage, and use of personal health information. We have comprehensive policies and procedures for managing our IT operations, and our systems are regularly audited by external IT security experts.


Want to Know More?

For any additional information about PORTS, please contact us here.