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PORTS
Practitioner Online
Referral Treatment Service

Tel. 1800 176 787
Fax. 02 9475 0249

I need Urgent Help

About PORTS

PORTS is a digital mental health service designed to assist people across Western Australia access free, high quality mental health assessment and treatment.

We are dedicated to help people aged 16+ years with mild-moderate symptoms of low mood, depression, stress, anxiety or substance use problems, who may be having difficulty accessing mental health care for reasons of finances or access.

Our services use digital methods such as telephone, internet and post to help connect people with help across Western Australia and can connect people with face-to-face treatment.

PORTS is free with a referral from their GPs or Health Professional.


Why PORTS?

  • Easy and efficient referrals followed by patient contact, often within 1 business day
  • No Mental Health Care Plan required, and we encourage early referrals for your patients who may be starting to experience mental health difficulties
  • Expert mental health assessments and timely reporting to the referrer or other health professionals nominated by the patient
  • Collaborative consultation with referrers to assist patient care
  • Clinically effective treatments
  • Linkage to support services

PORTS has been developed by the teams who created and operate the eCentreClinic and MindSpot Clinic at Macquarie University. The treatment courses used at these clinics are internationally recognised as highly effective and safe. Our treatment courses:

  • Have been co-designed in collaboration with more than 6,000 people from across Australia
  • Have now been used by more than 20,000 people at the National MindSpot Clinic
  • Produce significant clinical improvements in at least 70% of people
  • More than 95% of patients report they would recommend the treatments to a friend with similar symptoms
  • You can read scientific reports of our treatments by clicking here

Costs?

PORTS is funded by the WA Primary Health Alliance (WAPHA). All PORTS services are free to Health Professionals and patients in WA.


How to Refer to PORTS

Referrals to PORTS can be made by a range of options, including online, fax and phone. Please see information HERE or contact us


What to Expect when you Refer?

GPs and other Health Professionals in Metro WA (Perth North and Perth South)

  1. GP or other Health Professional in Metro regions refers a patient to PORTS via our online form, practice software, fax, or phone.
  2. A PORTS therapist will contact the patient in under three business days to invite them to complete an assessment and to provide more information about our services. We also send emails or letters following unsuccessful contact attempts
  3. The patient can complete the assessment questionnaires via telephone and/or online
  4. A therapist will contact the patient to complete the assessment and discuss treatment options
  5. An Assessment Report is made available to both the patient and connected health professionals, with patient consent
  6. PORTS will then either provide treatment, refer the patient to another treatment service (including face to face psychological services), or consult with the referring GP about options
  7. Health Professionals registered with PORTS are able to login to receive updates on their patients’ progress

GPs in Country WA

  1. A GP in Country WA makes a referral to their local WAPHA commissioned mental health service
  2. The Mental Health Care provider conducts an assessment with the patient, and, if appropriate refers the patient to PORTS for treatment
  3. A PORTS therapist will contact the patient in under three business days to discuss and/or begin treatment
  4. PORTS will provide the referring GP and mental health care provider with progress reports, with patient consent

PORTS offer a range of treatment options for people with symptoms of anxiety and depression and substance use problems. Our treatments are evidence-based and employ the well-tested principles of Cognitive and Behavioural Therapy (CBT). Please see our Assessment and Treatment pages for more information about the programs we offer.


Patient Safety

Patient safety is a priority at PORTS. We take the following steps to facilitate safety:

  • We assess patient safety at assessment and again where indicated
  • All patients are encouraged to develop a safety plan for use if symptoms deteriorate
  • Patients in treatment are monitored weekly, and we pro-actively contact patients we are concerned about
  • We liaise with the referrer and escalate to crisis services if we are concerned about a patient’s safety
  • We follow-up with patients after treatment has been completed to review progress

PORTS aim to support the safety of patients, but is not crisis service. This means there may be times where PORTS is not be the best fit for your patient. In cases where patients are presenting to you with severe symptoms or high suicidal risk, we recommend directing your patient to other services, such as those listed HERE.


Operating Hours

PORTS operates Monday- Friday, 9:00am – 5:00pm AWST (except Public Holidays) with therapists available for contact during these hours. Once enrolled in treatment, patients can access course materials 24/7 at their convenience.


IT Security

Our IT systems and procedure comply with Government and industry standards for the collection, storage, and use of personal health information. We have comprehensive policies and procedures for managing our IT operations, and our systems are regularly audited by external IT security experts.


Want to Know More?

For any additional information about PORTS, please contact us HERE.